Legal
Refund & Cancellation Policy
Aakhri update: aaj
Hum chahte hain ke aap sirf usi cheez ka paisa dein jo aap ko faida de. Is liye policy bilkul saaf rakhi hai.
1. Pehle free try kijiye
Plan lene se pehle pehle 3 units, poora alphabet aur phrasebook free mein try kijiye. Is se aap ko andaza ho jaayega ke course aap ke liye theek hai ya nahi.
2. Refund window
Naye subscription ke pehle 3 din ke andar, agar aap ne 3 se kam sabaq mukammal kiye hain, to poora refund milta hai.
Weekly plan par 3 din ke baad refund nahi hota, lekin aap agla renewal cancel kar sakte hain.
Monthly plan par 7 din ke andar agar technical masla ho jo hum theek na kar saken, to pro-rata refund diya jaata hai.
3. Cancellation
Account page se kabhi bhi cancel kijiye. Cancel karne par agla charge nahi hota.
Cancel ke baad bhi aap ka maujooda paid period khatam hone tak access rehta hai.
Cancel karne par aap ka progress delete nahi hota — free features chalte rehte hain.
4. Refund kaise maangein
support@pashtoona.app par apne account email se mail kijiye, subject: 'Refund request'.
Hum 2 kaam ke dinon mein jawab dete hain. Approve hone par 5–7 kaam ke dinon mein original payment method par paisa wapis aata hai.
5. Refund kab nahi milta
Jab account terms ki khilaf-warzi ki wajah se band kiya gaya ho.
Jab poora ya zyada tar course mukammal kar liya gaya ho.
Sirf zubaan seekhne mein waqt lagne ki wajah se — seekhna mehnat maangta hai, hum sirf tools dete hain.